Thursday Special: This week’s scenarios

Last Week’s Scenarios

Scenario #1

Do not get defensive.  You must ask your mother a few questions to find out exactly what specific item(s) of your outfit she is objecting to.  It just might be that she wants you to put on a different pair of shoes and everything else you have on it fine.

Scenario #2

Do not get angry.  Just answer her question.  “Yes, we are so having chicken again tonight for dinner.”  Saying something (defensively) such as “What’s wrong with having chicken?”  is inviting additional criticism you don’t want to deal with.

Scenario #3

Do not get cute and ask the boss, “What am I, a cake half baked?” because no one likes a smart mouth.  Instead, you must ask the boss, “What specifically must I have, know or be able to do in order for you to be convinced I can take on more responsibility now?”  You need very specific information.

Scenario #4

Clearly this is a case of modern customer service where the objective is to blame the customer for the problem.  You do not want to argue with the clerk.  You just want your money back.  Therefore, say – as many times as you need to (probably four times at least) – “I want my money back” – until the clerk hears you and gives you what you want.

This Week’s Scenarios

Scenario #1

Critic: If you were a good parent, you would spend more time with the children

Your response:

Scenario #2

Critic: Why must you wait until the grass is waist-high before you cut it?

Your response:

Scenario #3

Critic:  How come you always step on the gas when the light is yellow?

Your response:

Scenario #3

Critic:  What would happen if everyone wanted to stay out until 2:00 am?

Your response:

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