Tag Archives: Thursday Special

Thursday Special

Last Week’s Scenarios

Scenario #1

Your next door neighbor has a very tall tree……

Your neighbor’s body language tells you that he is not interested in negotiating your problem.  He is closed off to anything you have to say and hostile to boot.  Although it might be useless to continue communicating, you might try speaking to his self-interest.  You might say, “If the next storm comes with strong winds from the East, you could lose half your house if that tree falls in your direction.  Are you insured for wind damage?  If you decide to take that tree down, I am willing to help you with it , or help you pay for someone else to take it down.  What do you prefer?”

 

Scenario #2

Your teenager, Benjamin, is barely getting passing grades in school……

From your child’s body language, you know he is lying.  Moreover, you also know he is not studying.  Turn off the television, take his cell phone, sit down next to him and calmly talk about how he wants his future to look.  Ask questions about how he thinks he will earn a living if he flunks out of high school.  Ask him to tell you how he envisions his life when he is 20 years old?  Will he be pumping gas?  Will he take a job as a used car salesman?  Will he be bagging groceries at the local super market?   The problem with kids is they only think about today and what feels good right now.  Their future is closer than they realize and stupid decisions today will impact their choices tomorrow.  As parents, we have to help them see that.

 

Scenario #3

You are the mother of near- genius eleven year old who is being bullied…….

The body language of the bully’s parents tell you that they are fully aware of their son’s bad behavior.  Most probably they have had discussions with him about it. Both are frustrated and not surprised to hear what you have to say.  They are open to any suggestions you might have.   It might be best, however, to ask for their recommendations on how to stop this behavior.  You might say, “What should I do to insure my son’s safety from your son’s bullying?”

 

This Week’s Scenarios

Scenario #1

Dan Cooper is the only son of Jason Cooper, the President and CEO of an over-the-counter medicine manufacturer.  Jason wants Dan to go into the business when he graduates from business school.  Dan, however, has no interest in business.  His great love is for classical music.  He wants a career in music composition.  To that end, Dan spends every spare minute in College taking music courses.  At the end of four years, Dan graduates from business school with a “C” average and enough music credits to be accepted into the nation’s best conservatory of music.

 

Jason tells his son either he goes into the family business or he will be cut off financially and permanently from the family’s fortune.  Dan knuckles under.  After working three weeks in his father’s factory, he becomes severely ill.  It is as if Dan has suffered a stroke.  His right side is virtually useless and his speech is slurred.  Dan drags himself around the factory on crutches.  Strangely, doctors find no evidence of a stroke.  Dan’s mother, Belinda, fights with Jason to please let Dan do what he wants with his life.  Jason is adamant that he wants Dan trained to take over the company.  How can this story end happily for all concerned?

 

Scenario #2

Sally and Jay have been happily married for twenty-five years.  Sally has never had any health issues; Jay has had a constant struggle with high blood pressure.  He does take drugs to help keep his blood pressure down but as Jay has gotten older, these drugs seem to be less effective.  His doctor has advised him that he must absolutely stay away from stress-causing situations. In his condition, stress could be fatal.

 

Every year or so, Jay’s mother, Greta, comes for a visit. That is the time when Jay’s blood pressure goes through the roof.  The last time Greta visited, Jay had to be hospitalized.  The doctor said he nearly died.  Yesterday, Greta phoned and announced that she plans to come for a visit in two weeks.

 

Sally is frantic; she does not want Greta to visit.  Sally and Jay argue.  Jay insists that his mother visit as usual.  He does not want to deny her the pleasure of seeing her grandchildren.  He also insists that Greta be told nothing about his blood pressure problems.  He doesn’t wish to worry her.  Sally doesn’t want to become a widow with three kids to raise.  What can be done so that all parties are happy?

 

Scenario #3

Twenty year old Way-lin Yan lost her husband in an auto accident two years after the Yans had become American citizens. Way-lin’s husband had no insurance.  She had to support herself.  She took a six weeks secretarial course and an eight weeks course in English and went job hunting.  She had convinced herself that she would be lucky to get anything because of her lack of experience.

 

At Grabit, Grabit amd Runn, a stock brokerage house, they saw meek, mild, naïve Way-lin coming.  GG&R had a vicious manager, Wayne Andrews, who loved to scream at his staff.  He would use foul language and insults when verbally abusing his staff.  People said his tongue could etch glass from thirty feet away.  He could not keep a secretary more than three weeks.  Most experienced job seekers realized immediately what kind of a boss (a bully)Waynewas and, if offered the job, would refuse it.  Way-lin thought she was lucky to be hired.

 

Over the next three years, Way-lin developed a serious case of stomach ulcers requiring surgery.  She had to wear a night-guard to protect her teeth from grinding them to bits during working hours.  Finally, a kind and caring nurse in her doctor’s office told her that she should quit the job before she did herself some permanent health damage.

 

When Way-lin toldWaynethat she was quitting, he went berserk.  When he finally stopped screaming, Way-lin promised she would stay on until a suitable replacement could be found and trained.  That was five months ago. Wayneinsists that none of the new recruits sent over by human resources is a satisfactory candidate.  Way-lin now has a new case of stomach ulcers.  What can be done to make all parties happy?

 

Thursday Special

Last Week’s Scenarios

Scenario #1

Jeff has the best computer skills in the department…….

Jeff needs to make a brief speech to his boss explaining the situation and asking that the boss to redo the performance appraisal report in the light of this new information.  (It is never a good idea to tell one’s boss that he or she is wrong.  It is better to say, “In light of this new information, please make a new decision.”)  So, Jeff might say something like this:

“Boss, often you volunteer my time to help people in other departments without informing me as to where in my list of priorities this helping fits in.  This damages my effectiveness and causes you to downgrade my performance because these helping duties prevent me from completing my own work.  I would appreciate it if you would redo my performance report in light of this new information.  How quickly can you do that?”

Scenario #2

Danielle Johnson’s performance appraisal was due 90 days ago….

Universally bosses hate to do performance feedback reports and will put them off as long as possible.  Since bosses always have more to do than they can handle, it is easy to find excuses.  As an astute employee, Danielle needs to get a little pushy and explain to the boss how these delaying strategies are hurting her financially and motivationally.  Danielle might say something like this:

“Boss, I am already three months beyond the time for my performance appraisal. This really upsets and depresses me because, until that paperwork is complete, I cannot get my annual increase. I would appreciate it if you could give me my performance appraisal by noon on Wednesday.  What information will you need from me to complete the documentation by that time?”

Scenario #3

Your boss – a company vice president – always catches you just as you are leaving for coffee break……

Here is a boss who makes a lot more money than you do who is taking advantage of the power relationship between you.  Moreover, this sounds like a case of extortion where your generosity buys you a good performance report.  You are being used and bullied.  Since this is a boss-subordinate situation, you have to avoid this situation without making your boss wrong (which he clearly is.)   You might say something like this:

“Boss, regrettably I can no longer purchase coffee and donuts for you.  The cost is becoming prohibitive.  I would appreciate it if you would ask someone else to handle this for you in the future. “

This Week’s Scenarios

Scenario #1

You have a serious concern with your next door neighbor.  He has a very tall and almost dead old pine tree which is leaning precipitously over the roof of your home.  This year, the rain storms were accompanied with strong winds.  You feel it was just luck that the old pine did not crash through your roof.  Today you went to his house and expressed your concern asking that he consider taking down that tree.  In response, your neighbor stood in a wide stance, his beefy arms were crossed tightly across his chest, his jaw jutted out and you could almost hear his teeth grinding.  He glared at you in silence. Then he said, “Too bad.” What should you say now?

Scenario #2

Your teenager, Benjamin, is barely getting passing grades in school.  At this rate, he will never be accepted into any college.  Tonight he is sprawled all over your living room couch, school books and papers are strewn around the floor and coffee table, the television is blasting away and he is on his cell phone talking to his girlfriend.  When you asked him what he was doing, he said he was doing his homework.  However, as he mumbled his response, he looked away from you, put his hands up to his mouth and rolled his eyes to the ceiling.  What should you say in response?

Scenario #3

You are the mother of near- genius boy of eleven years who is being severely bullied at school.  You have reported the problem to school authorities who have done nothing.  Before you go to the police and sign a complaint, you decide to speak to the parents of the bully to see if they can put a stop to this behavior.  The parents of the bully graciously invite you into their home where you tell them what their son is doing to your son.  The father gets up from his chair and begins to pace across the living room while at the same time combing his fingers through his hair.  The mother puts one hand at her neck while the other flutters aimlessly in the air,  leans away from you and says in a weak and high-pitched voice, “Oh my God, no!”  What should you say now?

Thursday Special

Last Week’s Scenarios

Scenario #1

Abacus Software develops specialized software programs…….

Greg needs to have a talk with his boss and explain that what the customer did actually was violate the chain of command by going to the boss and asking for special treatment.  (Note:  do not blame the boss for this or tell him that he was wrong to listen to the customer which undercut Greg’s authority.  Although this is true, it will only anger the boss and that anger will be directed at Greg.  Better to make the customer the bad guy in this scenario.  The boss will get the message.)  Then Greg needs to have the boss clarify the limits of Greg’s authority once again.  Greg should take notes and read them back to the boss.  Hopefully this will avoid any future problems.

Scenario #2

It is a cold, dark Monday morning in November.  An icy mix is falling……..

Leisure activities have several characteristics which work usually does not have:

choice and decision-making of what to do, how to do it, with whom to do it and for how long to do it

●clear, measurable goals

`           ●the goals have been selected by the individual involved

●accurate and specific score-keeping which does not require a judge and/or some complicated form of interpretation

●the score-keeping is self-administered

personal responsibility for results or outcomes

the game plan does not change in the midst of the action

In other words, the person involved in the activity is totally in charge of what is going on.

Scenario #3

A high tech medical laboratory was experiencing a steady growth rate of 23%…..

A consultant was called in to interview (by phone) a large number of those who had quit their jobs.  Here is some of what she was told:

●”They told me I was one of the lucky ones.  My department wasn’t moving.  But I decided I didn’t want to continue working for an outfit that treated its people with such disrespect.”

●”Sixty miles is a very big deal on the roads in this state.  People would have to relocate.  The announcement gave me no time to plan, to move, to sell one house and buy another closer to work.  I don’t know.  It just didn’t seem right to me.  It seemed real nasty.”

●”I was looking forward to the change.  It was becoming very crowded in my area and larger digs would have made working a lot easier.  But when the announcement came it was a shock.  Sixty miles away  and one week to pack-up.  It was just too much.  I quit.”

●”I’ve been working here since the very beginning and to be told I was to move in seven days – in an E-mail – was so insulting and demeaning.  Like all my years of dedication meant nothing. “

People really do not hate change.  Change makes life interesting.  However, people hate being changed.  They also hate having no input into the changes that so dramatically affect their working lives.  In this case, what angered the staff was the fact that they had not been given substantive information about the change and a sufficient amount of time to mentally get comfortable with it.  Moreover, there was on time to plan and prepare for the change.

This Week’s Scenarios

Scenario #1

Jeff has the best computer skills in the department. Jeff’s boss, Evelyn, in a desire to increase her credits with managers in other areas, often volunteers his services to assist others with their computer problems. The difficulty is, she does this without asking if Jeff has the time and without consideration for his work priorities. Although her actions anger Jeff, to date he has said nothing. Then, in a performance feedback discussion, Evelyn tells Jeff that she is giving him an unsatisfactory evaluation because he seems to be unable to manage his workload effectively.  If you were Jeff, how would you handle this situation?

Scenario #2

Danielle Johnson’s performance appraisal was due 90 days ago. The boss keeps putting off the discussion.  Danielle cannot get her annual increase until that paperwork is turned into human resources and the financial recommendation from her boss is approved by the accounting department.  Danielle is pretty certain that her boss’s feedback will be positive and she does understand that her boss is very busy.  However, with gas prices and the cost of food going up, she really needs that increase. If you were Danielle, what would you do?

Scenario #2

Your boss – a company vice president – always catches you just as you are leaving for coffee break and asks if you would pick up a coffee and donut for him while you are getting yours. It’s not a big deal; it only amounts to a few bucks. However, it’s been going on for many months. Not once has this person offered to pay for their own treat nor have they ever volunteered to pay for yours. You are really aggravated at being taken advantage of in this manner.  He likes to make a little joke when you hand him his coffee and donut.  He will say something like, “I’m going to remember this when I write your performance appraisal.”  What should you do to stop this manipulation?

Thursday Special

Last Week’s Scenarios

Scenario #1

Trudy and Jim Donavan and their kids moved into a sparsely developed…….

This true story was resolved in a very creative way.  Trudy consulted a realtor and put that neighbor’s house on the market.  When the realtor showed up at their door and told the neighbors how much their home was worth,  hey could not believe their property had appreciated that much in 25 years.  Mom looked at dad and dad looked at mom.  Dad said, “With that kind of money, I could retire immediately.”  Mom said, “We could travel.”  Both agreed that all the kids were old enough to be on their own.

They put the house on the market and within three months Trudy and Jim Donavan had new really nice neighbors.

Scenario #2

You have a neighbor whose yard looks like a garbage dump……..

 

This true story was resolved when the health department was asked to get involved.  These neighbors were given three weeks to get the place cleaned up or face a very heavy fine which, if they neglected to pay, would result in a lien being put on their property by the town.

 

Scenario #3

Your neighbor has serious drinking problem………..

 

This true story was resolved through the justice system.  The neighbor with the drinking problem found himself being sued for both property damage and vehicular endangerment.  The court ordered him into a nine month rehabilitation facility and revoked his driver’s license for one year to begin after he completed his rehab.  He also had to pay for all the repairs of the property damage and the medical bills for the son.

 

 

This Week’s Scenarios

Scenario #1

Abacus Software develops specialized software programs for individual companies.  Greg Howard, one of the software developers, has been working with an investment firm to develop a very complicated program designed to track various investment products.  The policy of Abacus Software is to accept changes and revisions from the clients up to the moment when the developer begins his work. Greg believes and has been assured by his boss that he has full authority and responsibility to interact with the client from concept to product delivery.  He is to make all the decisions relating to the project along the way.

Greg’s client calls every day with new ideas he wants incorporated into the software package making it impossible for Greg to get the project off his desk.  Following company policy, Greg accepted the first several changes and then told the client that since he had started on the development, no more changes would be accepted.

The client then went to Greg’s boss and pleated his case for more changes.  Greg’s boss, Weldon Deutsch told Greg that this was a valuable client and therefore an exception should be made for him.  Now Greg is unsure about the company’s policy and how it is applied.  Moreover, now, because he told the client “No more changes” and must now reverse himself on accepting those changes, he feels like a fool in the face of the client and depressed over the fact that his authority was nothing but a mirage.

If you were Greg, what would you do?

Scenario #2

It is a cold, dark Monday morning in November.  An icy mix is falling making the roads slippery and dangerous. Spencer Sportsman phones his boss and tells him it is much too dangerous for him to drive so he will not be coming in to work today.  Sam then calls his good buddy Howe Hunter and says, “Why don’t we go duck hunting today?” The men agree to meet at some specified location fifty miles away braving the dangerous roads to sit  with cold, wet feet in a freezing wet duck blind in the sleeting rain by the lake waiting for hours to shoot at some poor defenseless ducks.

Why is Spencer Sportsman putting so much more energy into his recreational activities than he does into his work?  Why is he so eager to put his body into such physically uncomfortable and dangerous situations when his work would never demand anything similar? 

Scenario #3

A high tech medical laboratory was experiencing a steady growth rate of 23% per year.  It was obvious that their present facility would not be able to contain the staff needed to sustain that growth in the coming year.  The lab’s management made a decision to buy and refurbish an existing building rather than build a new facility.  When an appropriate building was located, it was sixty miles away from the original site.

Management made the decision to split the work force; some departments would remain in the old location and others would be moved into the new quarters sixty miles away.  The employees had been told a new facility was in the works.  What they had not been told was that the new facility was 60 miles away and that half the departments would be going to the new location, half remaining at the original location.

The Vice President of Operations had already determined which departments would remain at the old location and which would move to the new location.  However, he refused to provide that information to the staff. He believed that as soon as the announcement was made, his office would be flooded with complaints by people who were dissatisfied with the decision.

On a Monday, one week before the new facility was to open,  each employee received an E-mail which stated what departments were staying and which were moving.  By Friday noon, the Vice President of Operations received 1,941 resignations from a total work force of 3,610.  “I knew this would happen,” he said.  “People really do hate change and it doesn’t make one bit of difference whether you tell them up front or at the last minute.”  What do you think?”  Was the Vice President of Operations correct in his assessment?

Thursday Special

Last Week’s Scenarios

Scenario #1

You have brought your new boy friend, whom your parents do not like, home for dinner…..

●Assuming this is the love of your life, you must absolutely stand by your guns.  Do not destroy this relationship just because your parents are attempting to guilt-trip you into giving it up.

●You might say something like,” Gee Mom. I’m really sad that you don’t like Jeff.  However, he is very important to me and no amount of guilt will make me give him up.”

Scenario #2

Your doorbell rings. You open the door to find two people holding bibles……

●Thank them for their prayers

●State in a firm voice, “I do not wish to give you any money.  Good Bye.”  Then close the door and snap the lock as loud as you can.

Scenario #3….

Your neighbor has a dog that is a cross between a horse and an elephant….

●Grab your neighbor by the elbow and propel him from the room and away form the kids.

●Let your spouse  deal with the kids and the dog momentarily.

●Tell your neighbor, in no uncertain terms, that you do not appreciate him attempting to hijack the kids into guilt-tripping you into taking his dog.

●Insist he go back into your dining room and tell the kids he has decided to take the dog with him to his new home and will never put the dog down.

Scenario #4

You borrowed a very expensive blouse from your sister…..

●Your sister is using the manipulation known as beating a dead horse to make you feel guilty over ruining her blouse.

●Since you have already offered to pay for a replacement, which she found to be an unacceptable solution, you have done everything a reasonable person could.

●It is time to tell her to stop her guilt manipulation.

●You might say something like, “I offered my sincere apology many times over; I also offered to pay for a replacement.  You rejected both as a means of resolving the issue.  Since I have done all I could to satisfy you and you refuse to be satisfied, please do not mention that blouse to me again.  I am done.

 

This Week’s Scenarios

Scenario #1

You and your BFF are attempting to resolve a serious conflict.  Your BFF is using the collaborative method. You should therefore use the ________________method.

Scenario #2

Your neighbor is using a competing or win/lose method for conflict resolution with you over your dog messing in his yard  (“I will poison your dog if you don’t keep him out of my yard.”)  You feel as if you are being bullied (you are!)  You should use the ­­­­­­­­­­­­­­­­­­­­­___________________method.

Scenario #3

Events have put you in a very angry frame of mind. You are due to have an important discussion with your boss in 30 minutes. Your wisest strategy is to _________that discussion.

Scenario #4

For you, the conflict issue is trivial; for your co-worker, it is critical. This is the ideal situation for you to utilize a _______resolution method and build up some good will.

Scenario #5

You and your significant other are in a conflict over something both of you recognize is trivial. Your most effective conversational approach will be ________________.

The Thursday Special

Last  Week’s Scenarios

Scenario #1

The co-worker who is yelling at you.
The passive aggressive response is: listen patiently; say nothing; walk away.

The best action for resolving the problem is: Match her loudness and intensity

 

Scenario #2

The co-worker who has body odor

The passive aggressive response is: leave a care package of hygiene items.

The best action for resolving the problem is: ask the boss to relocate you. (The boss is the person who should speak to the offending person.)

 

Scenario #3

The co-worker who interrupts you.

The passive aggressive response is: write an anonymous note.

The best action for resolving the problem is: request a meeting; bring a sign.

Scenario #4

The co-worker who smokes

The passive aggressive response is: hide Pete’s cigarettes.

The best action for resolving the problem is: talk to Pete about assuming more of the work load.

 

This Week’s Scenarios

Scenario #1

Your 14 year old son comes home from school and tells you that one of the kids in his class – a small, meek, and very smart little boy – is being bullied by a few of the bigger kids in the class.  What advice should you give to your son?

Scenario #2

You are a sweet young thing just out of school.  This is your first job. Your boss is on vacation and his second in command has been making sexual overtures with looks and comments.  Today he returned from lunch a little drunk and attempted to grope you.  What should you do?

Scenario #3

Your teenaged daughter Allison is tall and skinny with a mouthful of braces.  She is also brilliant and has been awarded a full ride scholarship to MIT.  Last night you came into her room and found her dissolved in tears.  Someone in her class had written some really nasty things about her on Facebook.  What should you say to your daughter?

Scenario #4

It was a very bad recession; good jobs were difficult to come by.  Company president, Brutal Bob Walker decided to cut the salaries of his employees by 20%.  When his most accomplished manager, Cassandra Ward, complained, Brutal Bob laughed and said, “Times are tough.  You can’t go anywhere else. I have you all by the short hairs.  I could probably drop your salary another 10% and there’s nothing you can do about it.”  If you were Cassandra, what would you do?

The Thursday Special

Last Week’s Scenarios

Scenario #1

Someone at work has suddenly exploded ….

Solution:  Stay out of the fray; take a break; leave the immediate area.

Scenario #2

Someone at work walks into your workspace and starts to yell at you.

Solution: Stand up, hands at sides.  Do not look panicked.  Do not say anything of a defensive nature (such as “I did no such thing.”).  Instead, say “I’d be upset if someone did that to me.” (This validates their anger)  Then ask a series of open-ended questions such as “How did you make the decision that I would do something like that to you?”  

           

Scenario #3

Six months ago, Charlie Simmons was fired for poor performance.  Today he appears in the office with a hunting rifle and a face full of rage.

Solution:  If you can exit the immediate area without Charlie seeing you, do so.  If not, get out of Charlie’s line of sight. Get down on the floor or behind a desk.  Above all, do not try to engage him in any way.

Scenario #4

Christine Jacobs has more energy than any ten people on the staff.

Solution: Ask the boss to change your working space to a location far way from Christine’s cubicle.  You might also talk to Human Resources about the situation explaining that Christine’s behavior is scaring you.  (Do not say that Christine is on drugs because, unless you have actually seen her take cocaine, it is just rumor.  What you can say is that her recent out-of-control behavior is creating a threatening work environment for you.)

This Week’s Scenarios

In the following situations, first identify the passive aggressive solution. Then select the solution that you believe will best resolve the situation.

Scenario #1

A co-worker is very upset at something you did.  She is yelling at you, using abusive and threatening language. Your best strategy for dealing with this is:

●Listen patiently; say nothing; then walk away

●Match her loudness and intensity as you ask, “How would you like to

resolve this?”

●Apologize profusely and tell her you’re just a dufus.

●Put your fingers in your ears and stick your tongue out at her.

●Tell her to shut the hell up and stop behaving like a child!

Scenario #2

Joseph Gardner sits right beside you at work. He is a middle aged widower who wears the same suit and shirt to the office every day.  The man however reeks of body odor.  It is making you sick. Your best strategy for dealing with this is:

●Ask  the boss to relocate your work space.

●Speak to Joseph about the benefits of regular bathing and changing of clothes.

●Suggest that Joseph see a doctor about his body odor; maybe he has a medical problem.

●Take a grease pencil and write on the mirror in the men’s room, “Joseph, you stink”.

●Leave a care package of deodorant, men’s cologne, breath freshener and soap on his desk.

Scenario #3

You have a co-worker who consistently interrupts you. Whether you are talking privately to him, speaking to another person or making a presentation, he interrupts. When this person is around, it is impossible for you to complete a sentence. Your best strategy for dealing with this is:

  • Don’t speak when he’s in the vicinity
  • Write an anonymous note saying that his interrupting behavior is angering the entire staff and makes him look unprofessional. Leave the note on his desk.
  • At the next meeting when he interrupts, in front of everyone, shout, “Why don’t you put a sock in it Harry.”
  • Start interrupting him whenever he speaks.
  • E-mail a request for a one-on-one meeting to discuss this issue. Come to the

meeting with a sign that says You’re Interrupting Again which you can

hold up whenever he tries to interrupt you.

Scenario #4

You and Peter Folsom were assigned to work together on a project, splitting the workload equally.  Peter is a smoker; you are not.  Peter takes a 20 minute smoking break once every hour.  This results in you doing most of the work. You have asked Pete to limit his smoking to the legitimate lunch and coffee breaks. Pete tells you he cannot do that because he is addicted to cigarettes. Furious, you ask the boss for help in resolving the problem.  The boss doesn’t want to be bothered with your personal problems and tells you to resolve the problem yourself. Your best strategy for dealing with this is:

●Hide Pete’s cigarettes.

●Whenever Pete goes for a smoking break, stop working until he returns.

●Offer to pay for a month’s supply of Nicorette gum.

●Tell Pete that you have it on good authority that he is being considered for a big promotion but his smoking is   going to ruin his chances.

●File a hostile work environment discrimination suit with human resources.

● Inform Pete that you are being forced into doing most of the work because of his frequent smoking breaks and you want him to assume more of the workload.

The Thursday Special

Last Week’s Scenarios

Scenario #1

Critic: If you were a good parent, you would spend more time with the children

Your response:  I am a good parent and I am not able to spend more time with the children

Scenario #2

Critic:  Why must you wait until the grass is waist-high before you cut it?

Your response: Why do you ask?

Scenario #3

Critic:  How come you always step on the gas when the light is yellow?

Your response: I don’t understand the question.

Scenario #4

Critic:  What would happen if everyone wanted to stay out until 2:00 am?

Your response: I don’t know what would happen but I want to stay out until 2:00 AM.

This Week’s Scenarios

Scenario #1

Someone at work has suddenly exploded into what looks like uncontrollable hostile anger. Even though the person is several cubicles away from you, you are finding their outburst extremely disconcerting and very frightening.  What should you do?

Scenario #2

Someone at work walks into your workspace and starts to yell at you. They believe you told the boss about something they did which was unethical. You are totally unaware of what they are talking about.  You didn’t know what they were doing nor did you ever tattletale about them to the boss.  What should you do?

Scenario #3

Six months ago, Charlie Simmons was fired for poor performance.  Today he appears in the office with a hunting rifle and a face full of rage.  What should you do?

Scenario #4

Christine Jacobs has more energy than any ten people on the staff.  You understand from your co-workers that Christine’s frantic energy is the result of cocaine use.  Staff members have noticed a little traces of white powder under her nose after breaks and asked management to terminate Christine for drug use.  The department manager says there’s no actual proof that Christine is using.  Moreover, he thinks Christine is the most effective employee he has.  Yesterday, Christine became so enraged at her computer that she pulled it out off her desk and threw it out the office window.  You sit right near her.  What should you do?